Technical Sales/Service Representative

POSITION SUMMARY

KEY RESPONSIBILITITES

• Buils strong relationships with dealers, distributors, rental partners, and national account personnel through responsive technical support and customer service.
• Works with members of engineering, product management and quality, to develop technical knowledge and know-how of Classen, Little Wonder and Mantis products.
• Analyzes reports provided by national account and distribution partners to identify trends and recommend improvements related to equipment uptime, parts availability, warranty issues, and service support.
• Supports customer service and warranty teams by assisting with technical inquiries related to product operation, diagnostics, repair procedures, parts support, warranty claims, and order-related questions.
• Performs field visits to dealer, distributor, and national account locations to support product performance, conduct training, improve customer satisfaction, and identify potential product or service concerns.
• Collects and communicates field intelligence regarding competitive products, customer feedback, market activity, and emerging industry trends.
• Maintains product complaints and field performance issues, troubleshooting alongside engineering, quality, and product management teams while escalating unusual product or application concerns when necessary.
• Assists sales and marketing teams with the development and delivery of product training materials, technical documentation, and dealer education programs.

QUALIFICATIONS

• Bachelor's degree preferred or equivalent experience.
• Strong mechanical aptitude and troubleshooting skills.
• Experience supporting dealer networks, rental customers, or national retail accounts preferred.
• Comfortable conducting product demonstrations and technical training sessions.
• Excellent written and oral communication skills.
• Strong organizational and interpersonal skills - team player.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient knowledge of Microsoft Word/Excel and Power Point presentations. Experience with CRM and ERP systems (Oracle) preferred.
• Ability to travel up to 30%.

BENEFITS

• Competitive salary
• Health, dental, and vision insurance
• 401(k) plan with company matching
• Professional development opportunities