Technical Service Rep

Safety / Compliance

• Performs with integrity and a safety focus; participates in safety meetings, identifies and corrects hazards, and performs duties responsibly.
• Carries out policies, including the Code of Business Ethics, Supply Chain Operating Principles, and Standards of Work.

Problem Solving / Collaborative Relationships

• Drives cost savings, optimized inventories, reduced lead-times and process efficiencies by collaborating with associates, the shop network, Applied Solution Center, corporate, service centers and suppliers.
• Maintains a high level of service to service centers, customers, corporate departments and vendors, including timely, accurate responses to inquiries and providing exceptional service to satisfy needs.

Continuous Improvement / Lean Concepts

• Uses formal and informal tools and techniques to achieve operational excellence and continuous improvement. Maintains a constant focus on Lean fundamentals and continuous learning to improve performance, quality and efficiency of work processes.

Customer Service

• Has sufficient knowledge of products and services and helps service centers / customers enthusiastically; communicates in a clear, concise, timely and professional manner and follows up as necessary; is always professional and represents the organization positively.
• Central contact for Service Centers after the quoting process. Works closely with the Applied Product Solution Center, Shops, and vendors to optimize inventory, manage capacity and reduce lead-times to ensure on-time deliveries. Manage Service Center / Customer expectations.

Other Duties

• Performs other duties as assigned or directed

Job Requirements

• Qualifications/ Education:
• 3-5 years of proven customer service experience
• Experience with enclosed gearing, linear products and/or industrial/hydraulic hose and fittings
• Business and/or Functional Skills/ Knowledge:
• Persuasive communicator / strong facilitator / structured and logical thinker
• Ability to challenge the status quo
• Self-directed
• Solid analytical and problem-solving skills
• Solid computer skills: Excel, Word, Power Point, etc
• SAP Experience preferred
• Buying / Inventory Mgt / Customer Service experience preferred
• Can successfully multi-task
• Possesses a “Can Do” attitude
• Team player
• Experience (years):
• 1-3 years business, purchasing, customer service experience