Advance Technician

About the role

Advanced Technicians provide world-class support service by completing new customer installations, repairing equipment, and troubleshooting. Our Advanced Technicians enjoy a clear and solid career path with several opportunities to grow and learn.

Responsibilities

• Maintain high-level service by troubleshooting and diagnosing malfunctions in the Headend, HFC, and fiber optic networks, and Home Terminal Units.
• Support customers by repairing both local plant performance issues and customer-owned equipment using electronic test equipment.
• Read and interpret system/network design maps.
• Verify as-built documentation; compare findings in the field with existing documentation and report findings following Company standard process.
• Splice and/or terminate coaxial and fiber optic cables, mount active and passive devices (both aerial and underground in cabinets and vaults), activate devices, and test to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications.
• Perform surveys to determine if customer-requested locations are capable of receiving service.
• Create maps/drawings to assist in estimating costs for plant/drop extensions if the location is beyond acceptable distance from existing plant.
• Perform underground facility locates accurately using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
• Perform construction maintenance duties including splicing aerial/underground coaxial and/or fiber optic cables, activating new coaxial plant, repairing/replacing damaged aerial/underground plant, and inspecting/repairing/replacing power supplies.
• Continuously monitor plant for ingress/egress and perform signal leakage ride-out activities; track and repair signal leakage as necessary.
• Train system technical personnel as directed by local system management.

Requirements

• One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting the position.
• Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment.
• Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system, including FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances.
• Must possess a valid driver’s license of the state in which the individual is employed.
• Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or when on-call.
• Must be available to work overtime, including weekends, evenings, and holidays as required.

Core Competencies

• Committed: Values each and every customer while working hard to keep their business and support our communities.
• Helpful: Delivers support in ways most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well and tailors communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.

Additional Perks

• Tuition reimbursement (up to $5,250 in the first year).
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.