Adult Medicaid Trainer and Quality Assurance (IMC III)

About the role

Are you passionate about helping others, skilled at teaching, and ready to lead with impact? Join our dynamic team as an Income Maintenance Caseworker III – Adult Medicaid Trainer/QA and be a change‑maker in your community. In this role you will develop and deliver engaging training, stay current on policy changes, provide hands‑on coaching, collaborate with NC FAST as a technical resource, and ensure work meets the highest quality standards through regular reviews and continuous process improvement.

Responsibilities

• Provide ongoing training and technical assistance to income‑maintenance staff.
• Interpret policy changes, guide staff through updates, and troubleshoot challenging cases.
• Conduct initial assessments to identify barriers and goals, complete orientations, and collaboratively develop and update agreements outlining paths to employment success.
• Conduct comprehensive reviews of Medicaid cases to ensure compliance with federal, state, and local policies.
• Identify trends, errors, and training needs through diagnostic evaluations and data analysis.
• Maintain accurate case records and data in agency systems, ensuring timely entry of participation hours, outcome plans, and benefit releases.
• Stay current on Medicaid and Economic Services program policies; ensure accuracy and consistency in case determinations, benefit calculations, and customer communications.
• Mentor and support staff through coaching, constructive feedback, and hands‑on training.
• Support supervisors by reviewing and evaluating their case assessments to maintain consistent quality standards.
• Assist in audit preparation (federal, state, or local), contribute to corrective or improvement plans, and ensure follow‑up implementation.

Qualifications

• Graduation from a four‑year college/university; or an accredited associate degree program in Human Services Technology, Social Services, Business Administration, or a closely related field; or high school diploma/GED with three years of paraprofessional, clerical, or public‑contact experience that includes negotiating, interviewing, explaining information, data gathering/analysis, and/or mathematical or legal tasks; or high school diploma/GED with two years of similar experience, at least one year in an income‑maintenance program.
• At least two additional years of experience as an Income Maintenance Caseworker.
• Computer skills: prior experience with the Microsoft Windows suite of products.
• Valid North Carolina driver’s license.

Skills & Physical Demands

• Physical demands are minimal; activities are classified as “Not Applicable” or “Occasionally” (up to 33% of the time). Typical movements include standing, walking, sitting, manual manipulation, reaching, bending, talking/hearing, and lifting/carrying up to 10 lb.
• Vision requirements: near, distance, and peripheral vision.
• Work environment: standard office setting; employees may encounter agitated clients, heavy workloads, and compressed time frames.

Benefits

• Health Insurance: Full‑time employees are eligible for medical/health (Cigna) benefits after 30 days of employment. Three plan options: two Standard PPOs and a High‑Deductible Health Plan with HSA.
• Dental: One Delta Dental plan at no cost to full‑time employees, effective the first of the month after 30 days.
• Vision: Voluntary Superior Vision PPO plan, effective the first of the month after 30 days or upon a qualifying event.
• Voluntary Benefits: Flexible Spending Accounts, Health Savings Account with employer contribution, Short‑Term Disability, Long‑Term Disability, Cancer Protection Plan, Group Critical Care Insurance, and more.
• Life Insurance: Basic term life coverage equal to one times annual salary (capped at $70,000); additional coverage available for purchase.
• Retirement: Membership in the NC Local Government Employees Retirement System (NCLGERS) with a 6 % employee contribution (pre‑tax).
• Time Off: Vacation accrual of 10–25 days per year based on service, 12 days of sick leave annually, and observed North Carolina holidays.
• Wellness Programs: Employee Assistance Program (24/7 confidential counseling), County Employee Health Center, Employee Fitness Center (open 6 AM–9 PM, Mon‑Sun), bereavement pay, paid parental leave, wellness leave, volunteer time off, and professional certification pay.

Pay

Salary: $48,447.96 annually

Schedule

Full‑time

Location: Health & Human Services, North Carolina
Department: Social Services
Job Type: Full‑time
Opening Date: July 13 2026