Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include leading complex engagements, collaborating with cross-functional teams, and representing the team as a subject-matter authority.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers
• Guide customers in adopting and evolving their workflows
• Facilitate cross-product discussions to mature their operating models
• Lead multi-stakeholder engagements with public sector customers
• Partner with cross-functional teams to share feedback and solve adoption barriers
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including train the trainer programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process including intake, triage, and tracking requests
• Experience with system and template configuration for internal activities/tasks and external communications
• Knowledge of record search, collection, review, and redaction workflows
• Ability to report and monitor progress, produce reviews, and release documents
• Public Trust clearance currently held or able to be obtained
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture
• Comfort with practical application of AI tools to expedite workflows
• Strong written and communication skills to explain technical concepts and workflows
• Collaborative mindset with ability to work effectively across cross-functional teams
• Experience with at least one federal government agency running FOIA workflows
• Experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests
• Experience with AI/ML solutions for Legal Data Intelligence
• Relativity Certified Administrator certification

Skills

• Communication
• Cybersecurity
• Database Management
• Government Regulation
• Legal Research
• Natural Language
• Policy Analysis
• Report Writing
• Stakeholder Management
• Strategic Planning