Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include owning end-to-end adoption, leading complex multi-stakeholder engagements, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption of FOIA customers
• Guide customers in adopting and evolving their workflows
• Facilitate cross-product discussions to mature their operating models
• Lead complex, multi-stakeholder engagements for public sector customers
• Partner with cross-functional teams to share feedback and solve adoption barriers
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including "train the trainer" programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process including intake, triage, and tracking requests
• Experience with system and template configuration for internal activities/tasks and external communications
• Knowledge of record search, collection, review, and redaction workflows
• Ability to report and monitor progress, conduct production reviews and releases
• Public Trust clearance currently held or able to be obtained
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture in the federal sector
• Comfort with practical application of AI tools to expedite workflows
• Strong written and communication skills to explain technical concepts and AI assisted workflows
• Collaborative mindset with the ability to work effectively across cross-functional teams
• Organizational and time-management skills to own multiple strategic accounts and team-level initiatives
• Experience with at least one federal government agency running FOIA workflows
• Experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests
• Experience with AI/ML solutions for Legal Data Intelligence
• Relativity Certified Administrator certification

Skills

• Communication
• Cybersecurity
• Database Management
• Government Regulation
• Legal Research
• Natural Language
• Policy Analysis
• Report Writing
• Stakeholder Management
• Strategic Planning

Pay

The expected salary range for this role is between $134,000 and $202,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.