Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's AI-powered capabilities. Key responsibilities include leading complex, multi-stakeholder engagements, translating adoption challenges into AI-enabled outcomes, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity and prioritizing customer-specific dynamics.
• Partner with cross-functional teams to share feedback, identify adoption barriers, and improve strategies and enablement approaches.
• Represent Adoption Services externally through customer-facing thought leadership and contribute to the team's collective product depth.
• Drive partner and service provider enablement, including "train the trainer" programs.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration for internal and external activities.
• Public Trust clearance currently held or able to be obtained.
• Hands-on experience with AI tools to expedite workflows and daily tasks.
• Strong written and communication skills, able to explain technical concepts to various stakeholders.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Experience with at least one federal government agency running FOIA workflows.

Skills

• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Comfort with practical application of AI tools to expedite workflows.
• Strong consultative skills with proven ability to influence customer executives and cross-functional partners.
• Excellent organizational and time-management skills, capable of owning multiple strategic accounts and team-level initiatives.
• Experience with at least one federal government agency running FOIA workflows.
• Relativity Certified Administrator certification is a plus.

Pay

The expected salary range for this role is between $134,000 and $202,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.