Adoption Services Lead - FOIA - Government
About the role
This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include owning end-to-end adoption, leading complex engagements, and representing the team as a subject-matter expert.
Responsibilities
- Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
- Lead multi-stakeholder engagements with public sector customers, addressing ambiguity and prioritizing customer-specific dynamics.
- Use AI-assisted tools to enhance workflow efficiency and customer outcomes.
- Partner with cross-functional teams to share feedback, identify adoption barriers, and develop scalable enablement approaches.
- Represent Adoption Services externally through customer-facing thought leadership and contribute to the team's collective product depth.
- Drive partner and service provider enablement, including training programs that extend Relativity's reach into customers we don't serve directly.
Requirements
- 5+ years of experience in preparing FOIA and Privacy Act responses.
- Deep knowledge of the FOIA process, including intake, triage, and tracking requests.
- Experience with system and template configuration, record search, collection, review, and redaction workflows.
- Public Trust clearance currently held or able to be obtained.
- Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
- Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture.
- Comfort with practical application of AI tools to expedite workflows and daily tasks.
- Strong written and communication skills, able to explain technical concepts to various audiences.
- Collaborative mindset with the ability to work effectively across cross-functional teams.
- Experience with at least one federal government agency running FOIA workflows, or experience with multiple agencies on public records, open records, or sunshine law requests.
- Experience with AI/ML solutions for Legal Data Intelligence is a plus.
- Relativity Certified Administrator is a plus.
Qualifications
Your skills should include deep knowledge of FOIA statutes, state public records laws, Privacy Act, and redaction requirements. You should have experience with system and template configuration, record search, collection, review, and redaction workflows. Additionally, you should have Public Trust clearance currently held or able to be obtained, and experience with AI/ML solutions for Legal Data Intelligence is a plus.
Skills
- Communication
- Cybersecurity
- Database Management
- Government Regulation
- Legal Research
- Natural Language
- Policy Analysis
- Report Writing
- Stakeholder Management
- Strategic Planning
Benefits
Includes a competitive base salary, annual performance bonus, and long-term incentives. The expected salary range is between $134,000 and $202,000, with the final offer based on experience, qualifications, and internal pay equity.
Pay
The position is eligible for total compensation, including a competitive base salary, annual performance bonus, and long-term incentives.
Schedule
Willing to travel 25-50% to spend 1:1 time with key customers for onsite consultations and adoption-specific workshops.