Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's AI-powered capabilities. Key responsibilities include leading complex, multi-stakeholder engagements, translating adoption challenges into durable outcomes, and representing the team's subject-matter authority in FOIA.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity, competing priorities, and customer-specific dynamics.
• Use AI-assisted tools to increase output, sharpen thinking, and deliver stronger customer outcomes.
• Partner with cross-functional teams to share feedback, surface adoption barriers, and improve adoption strategies.
• Represent Adoption Services externally through customer-facing thought leadership.
• Drive partner and service provider enablement, including "train the trainer" programs.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration, record search, collection, review, and redaction workflows.
• Public Trust clearance currently held or able to be obtained.
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Strong written and communication skills, able to explain technical concepts to various audiences.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Experience with at least one federal government agency running FOIA workflows.

Skills

• Communication, Cybersecurity, Database Management, Government Regulation, Legal Research, Natural Language, Policy Analysis, Report Writing, Stakeholder Management, Strategic Planning.