Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include leading complex customer engagements, collaborating with cross-functional teams, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity and competing priorities.
• Partner with cross-functional teams to share feedback, surface adoption barriers, and improve strategies.
• Represent FOIA as a subject-matter authority, mentoring Adoption Services Specialists, and sharing insights across the organization.
• Drive partner and service provider enablement, including “train the trainer” programs.
• Willing to travel 25-50% to spend 1:1 time with key customers for onsite consultations and adoption-specific workshops.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration, record search, collection, review, and redaction workflows.
• Public Trust clearance currently held or able to be obtained.
• Hands-on experience with AI tools to expedite workflows and daily tasks.
• Strong written and communication skills, able to explain technical concepts to various audiences.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Experience with at least one federal government agency running FOIA workflows.

Skills

• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Comfort with practical application of AI tools to expedite workflows.
• Strong consultative skills with proven ability to influence customer executives and legal practitioners.
• Excellent organizational and time-management skills, capable of owning multiple strategic accounts and team-level initiatives.
• Experience with at least one federal government agency running FOIA workflows.
• Experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests.
• Relativity Certified Administrator certification is a plus.

Benefits

The role offers competitive total compensation, including a competitive base salary, annual performance bonus, and long-term incentives. The expected salary range for this role is between $134,000 and $202,000, with the final offer based on experience, qualifications, and internal pay equity.