Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include guiding adoption, leading complex engagements, and representing the team as a subject-matter expert.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers
• Guide customers in adopting and evolving their workflows
• Facilitate cross-product discussions to mature their operating models
• Lead multi-stakeholder engagements with public sector customers
• Partner with cross-functional teams to share feedback and improve adoption strategies
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including train-the-trainer programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process, including intake, triage, and tracking requests
• Experience with system and template configuration for internal and external activities
• Ability to maintain Public Trust Clearance
• Hands-on experience with AI tools to expedite workflows
• Strong written and communication skills to explain technical concepts to various audiences
• Collaborative mindset and ability to work effectively across cross-functional teams
• Experience with at least one federal government agency running FOIA workflows
• Experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests
• Relativity Certified Administrator certification is a plus

Skills

• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Comfort with practical application of AI tools to expedite workflows
• Strong consultative skills to influence customer executives and cross-functional partners
• Excellent organizational and time-management skills

Benefits

The role is eligible for total compensation including a competitive base salary, annual performance bonus, and long-term incentives. The expected salary range is between $134,000 and $202,000, with the final offer based on experience, qualifications, and internal pay equity.

Pay

$134,000 - $202,000

Schedule

Willing to travel 25-50% depending on residence to spend 1:1 time with key customers.