Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes. It involves leading complex, multi-stakeholder engagements, using AI-assisted tools, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption of FOIA customers, guiding them in adopting and evolving their workflows.
• Lead complex, multi-stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer-specific dynamics.
• Partner with cross-functional teams to share feedback, surface adoption barriers, identify recurring challenges, product gaps, and emerging needs.
• Represent Adoption Services externally through customer-facing thought leadership.
• Drive partner and service provider enablement, including "train the trainer" programs.

Requirements

• 5+ years of experience in obtaining and gathering information to prepare FOIA and Privacy Act responses.
• Deep knowledge of the end-to-end FOIA process, including experience in intake, triage and tracking requests, system and template configuration, record search, collection, review and redaction workflows, reporting and monitoring progress, production review and release.
• Currently holding and/or ability to maintain Public Trust Clearance.
• Expertise in the use of a software solution to address the requirements of all phases of FOIA review.
• Strong written and communication skills with ability to explain technical concepts and AI assisted workflows to audiences ranging from hands-on administrator to non-technical executive decisionmaker.
• Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes.
• Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously.
• Experience with at least one federal government agency running FOIA workflows required; experience with multiple federal, state and/or local agencies on workflows applied to public records, open records, or sunshine law requests also applicable.
• Experience with AI/ML solutions for Legal Data Intelligence is a plus.
• Relativity Certified Administrator is a plus.

Qualifications

Your skills should include communication, cybersecurity, database management, government regulation, legal research, natural language, policy analysis, report writing, stakeholder management, and strategic planning.