Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include guiding adoption, leading complex engagements, and representing the team's subject-matter authority on FOIA.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, ensuring measurable adoption and business outcomes
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity and prioritizing customer needs
• Use AI-assisted tools to enhance workflow efficiency and customer outcomes
• Partner with cross-functional teams to identify adoption barriers, recurring challenges, and emerging needs
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including training programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process, including intake, triage, and tracking requests
• Experience with system and template configuration, record search, collection, review, and redaction workflows
• Public Trust clearance currently held or able to be obtained
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, and cloud-based SaaS architecture
• Comfort with practical application of AI tools to expedite workflows
• Strong written and communication skills, able to explain technical concepts to various stakeholders
• Collaborative mindset with the ability to work effectively across cross-functional teams
• Experience with at least one federal government agency running FOIA workflows

Skills

• Communication, cybersecurity, database management, government regulation, legal research, natural language, policy analysis, report writing, stakeholder management, strategic planning