Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes. It involves leading complex, multi-stakeholder engagements, using AI-assisted tools, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption of FOIA customers
• Guide customers in adopting and evolving their workflows
• Lead complex, multi-stakeholder engagements with public sector customers
• Use AI-assisted tools to increase output and deliver stronger customer outcomes
• Partner with cross-functional teams to share feedback and improve adoption strategies
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including “train the trainer” programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of the FOIA process, including intake, triage, and tracking requests
• Experience with system and template configuration for internal activities/tasks and external communications
• Knowledge of record search, collection, review, and redaction workflows
• Ability to report and monitor progress, produce reviews and releases
• Public Trust clearance currently held or able to be obtained
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture in the federal sector
• Understanding of large document set handling, including file parsing, metadata extraction, culling, collection, and production standards
• Comfort with practical application of AI tools to expedite workflows and daily tasks
• Strong written and communication skills to explain technical concepts and AI-assisted workflows to various audiences
• Collaborative mindset with the ability to work effectively across cross-functional teams
• Experience with at least one federal government agency running FOIA workflows, and experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests
• Experience with AI/ML solutions for Legal Data Intelligence is a plus
• Relativity Certified Administrator is a plus