Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include owning end-to-end adoption, leading complex engagements, and representing the team as a subject-matter expert.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers
• Guide customers in adopting and evolving their workflows
• Facilitate cross-product discussions to mature their operating models
• Lead multi-stakeholder engagements with public sector customers
• Partner with cross-functional teams to share feedback and solve adoption barriers
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including “train the trainer” programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process, including intake, triage, and tracking requests
• Experience with system and template configuration for internal activities and external communications
• Expertise in record search, collection, review, and redaction workflows
• Ability to report and monitor progress, produce reviews and releases
• Public Trust clearance currently held or able to be obtained
• Understanding of FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture
• Comfort with practical application of AI tools to expedite workflows
• Strong written and communication skills to explain technical concepts to various audiences
• Collaborative mindset with ability to work effectively across cross-functional teams
• Experience with at least one federal government agency running FOIA workflows
• Experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests
• Experience with AI/ML solutions for Legal Data Intelligence
• Relativity Certified Administrator certification

Skills

• Communication
• Cybersecurity
• Database Management
• Government Regulation
• Legal Research
• Natural Language
• Policy Analysis
• Report Writing
• Stakeholder Management
• Strategic Planning

Pay

The expected salary range for this role is between $134,000 and $202,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

Schedule

Your schedule will include up to 50% travel to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops.