Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include leading complex, multi-stakeholder engagements, translating adoption challenges into AI-enabled outcomes, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity and competing priorities.
• Use AI-assisted tools to increase output, sharpen thinking, and deliver stronger customer outcomes.
• Partner with cross-functional teams to share feedback, surface adoption barriers, and improve strategies.
• Represent Adoption Services externally through customer-facing thought leadership.
• Drive partner and service provider enablement, including "train the trainer" programs.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration, record search, collection, review, and redaction workflows.
• Public Trust clearance currently held or able to be obtained.
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Strong written and communication skills, explaining technical concepts and AI workflows to various audiences.
• Collaborative mindset, working effectively across cross-functional teams.
• Excellent organizational and time-management skills, managing multiple strategic accounts and initiatives.
• Experience with at least one federal government agency running FOIA workflows.