Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's AI-powered capabilities. Key responsibilities include owning end-to-end adoption, leading complex engagements, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers
• Guide customers in adopting and evolving workflows
• Facilitate cross-product discussions to mature operating models
• Lead multi-stakeholder engagements with public sector customers
• Partner with cross-functional teams to share feedback and solve adoption barriers
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process including intake, triage, and tracking requests
• Experience with system and template configuration for internal and external activities
• Knowledge of FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture
• Comfort with practical application of AI tools to expedite workflows
• Strong written and communication skills to explain technical concepts to various audiences
• Collaborative mindset with ability to work effectively across cross-functional teams
• Experience with at least one federal government agency running FOIA workflows
• Relativity Certified Administrator certification is a plus

Skills

• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Understanding of large document sets, including file parsing, metadata extraction, culling, collection, and production standards
• Experience with AI/ML solutions for Legal Data Intelligence
• Strong consultative skills to influence customer executives and legal practitioners
• Excellent organizational and time-management skills

Pay

The expected salary range for this role is between $134,000 and $202,000. The final offered salary will be based on several factors, including the candidate's depth of experience, skill set, qualifications, and internal pay equity.