Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's AI-powered capabilities. Key responsibilities include owning end-to-end adoption, leading complex engagements, and representing the team as a subject-matter expert in FOIA.

Responsibilities

• Own end-to-end execution of adoption of FOIA customers, guiding them in adopting and evolving their workflows with accountability for measurable adoption and business outcomes.
• Lead complex, multi-stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer-specific dynamics, driving efficiency, insight, and defensibility within established use cases.
• Partner with cross-functional teams to share feedback, surface adoption barriers, identify recurring challenges, product gaps, and emerging needs across customers, and act on that information to solve for improved adoption strategies, playbooks, and scalable enablement approaches.
• Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops.
• Drive partner and service provider enablement, including "train the trainer" programs that extend Relativity's reach into customers we don't serve directly.

Requirements

• 5+ years of experience in obtaining and gathering information to prepare Freedom of Information Act (FOIA) and Privacy Act responses.
• Deep knowledge of the end-to-end FOIA process including experience in: Intake, triage and tracking requests, system and template configuration for internal activities/tasks and external communications, record search, collection, review and redaction workflows, reporting and monitoring progress, production review and release.
• Currently holding and/or ability to maintain Public Trust Clearance.
• Expertise in the use of a software solution to address the requirements of all phases of FOIA review.
• Deep understanding of FOIA statutes, state public records laws, Privacy Act, and redaction requirements (PII, trade secrets, attorney-client privilege), able to explain and map complex, multi-step government processes from intake through production into configurable software workflows.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture in the federal sector.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, actively listening to customers, identifying pain points in their business processes, and shaping unclear problems into actionable, AI-enabled solutions.
• Strong written and communication skills with ability to explain technical concepts and AI assisted workflows to audiences ranging from hands-on administrator to non-technical executive decisionmaker.
• Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes.
• Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously.
• Experience with at least one federal government agency running FOIA workflows required; experience with multiple federal, state and/or local agencies on workflows applied to public records, open records, or sunshine law requests also applicable.
• Experience with AI/ML solutions for Legal Data Intelligence is a plus.
• Relativity Certified Administrator is a plus.