Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's AI-powered capabilities. It involves leading complex, multi-stakeholder engagements, translating complex adoption challenges into durable, AI-enabled outcomes, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity, competing priorities, and customer-specific dynamics.
• Partner with cross-functional teams to share feedback, surface adoption barriers, and improve adoption strategies.
• Represent FOIA as the team's subject-matter authority, providing insights across the organization and mentoring Adoption Services Specialists.
• Drive partner and service provider enablement, including "train the trainer" programs that extend Relativity's reach into customers we don't serve directly.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration for internal activities/tasks and external communications.
• Understanding of FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Strong written and communication skills, able to explain technical concepts and AI-assisted workflows to various audiences.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Experience with at least one federal government agency running FOIA workflows, and experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests.
• Experience with AI/ML solutions for Legal Data Intelligence is a plus.
• Relativity Certified Administrator is a plus.

Skills

• Communication, Cybersecurity, Database Management, Government Regulation, Legal Research, Natural Language, Policy Analysis, Report Writing, Stakeholder Management, Strategic Planning

Pay

The expected salary range for this role is between $134,000 and $202,000.

Schedule

Your schedule will be flexible, allowing for up to 25-50% travel to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops.