Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include leading complex, multi-stakeholder engagements, translating adoption challenges into AI-enabled outcomes, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, navigating ambiguity and competing priorities.
• Partner with cross-functional teams to share feedback, surface adoption barriers, and improve adoption strategies.
• Represent Adoption Services externally through customer-facing thought leadership.
• Drive partner and service provider enablement, including "train the trainer" programs.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration for internal activities and external communications.
• Expertise in record search, collection, review, and redaction workflows.
• Ability to report and monitor progress, produce reviews, and manage large document sets.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, and cloud-based SaaS architecture.
• Strong written and communication skills, able to explain technical concepts to non-technical audiences.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Experience with at least one federal government agency running FOIA workflows.

Skills

• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Comfort with practical application of AI tools to expedite workflows.
• Strong consultative skills, influencing customer executives and legal practitioners.
• Excellent organizational and time-management skills, managing multiple strategic accounts.
• Relativity Certified Administrator certification is a plus.

Benefits

The role is eligible for a competitive total compensation package, including a base salary, annual performance bonus, and long-term incentives. The expected salary range is between $134,000 and $202,000, with the final offer based on experience, qualifications, and internal pay equity.