Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include owning end-to-end adoption, leading complex engagements, and representing the team as a subject-matter authority.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity and prioritizing customer-specific dynamics.
• Use AI-assisted tools to enhance output and deliver stronger customer outcomes, while maintaining customer trust.
• Partner with cross-functional teams to share feedback, identify adoption barriers, and improve strategies and enablement approaches.
• Represent Adoption Services externally through customer-facing thought leadership and contribute to the team's collective product depth.
• Drive partner and service provider enablement, including "train the trainer" programs.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration, record search, collection, review, and redaction workflows.
• Public Trust clearance currently held or able to be obtained.
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Strong written and communication skills, able to explain technical concepts to various audiences.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Experience with at least one federal government agency running FOIA workflows.

Skills

• Deep knowledge of FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Experience with AI/ML solutions for Legal Data Intelligence.
• Relativity Certified Administrator certification.

Pay

The expected salary range for this role is between $134,000 and $202,000, with the final offer based on experience, qualifications, and internal pay equity.