Adoption Services Lead - FOIA - Government
About the role
This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include owning end-to-end adoption, leading complex multi-stakeholder engagements, and representing Adoption Services externally.
Responsibilities
- Own end-to-end execution of adoption of FOIA customers
- Guide customers in adopting and evolving their Legal Data Intelligence workflows
- Facilitate cross-product discussions to mature their operating models
- Lead complex, multi-stakeholder engagements with public sector customers
- Partner with cross-functional teams to share feedback and improve adoption strategies
- Represent Adoption Services externally through customer-facing thought leadership
- Drive partner and service provider enablement, including “train the trainer” programs
Requirements
- 5+ years of experience in preparing FOIA and Privacy Act responses
- Deep knowledge of FOIA process including intake, triage, and tracking requests
- Experience with system and template configuration for internal activities/tasks and external communications
- Knowledge of record search, collection, review, and redaction workflows
- Ability to report and monitor progress, produce reviews and releases
- Public Trust clearance currently held or able to be obtained
- Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
- Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture in the federal sector
- Comfort with practical application of AI tools to expedite workflows and daily tasks
- Strong written and communication skills to explain technical concepts and AI assisted workflows to various audiences
- Collaborative mindset with the ability to work effectively across cross-functional teams
- Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously
- Experience with at least one federal government agency running FOIA workflows
- Experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests
- Experience with AI/ML solutions for Legal Data Intelligence
- Relativity Certified Administrator certification
Skills
- Communication
- Cybersecurity
- Database Management
- Government Regulation
- Legal Research
- Natural Language
- Policy Analysis
- Report Writing
- Stakeholder Management
- Strategic Planning
Benefits
Competitive total compensation including base salary, annual performance bonus, and long-term incentives. Final salary range is between $134,000 and $202,000, with the top end of the range typically reserved for future meaningful salary growth.
Pay
The expected salary range for this role is between $134,000 and $202,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
Schedule
Willing to travel 25-50% of the time to spend 1:1 time with key customers for onsite consultations and adoption-specific workshops.