Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes. It involves leading complex, multi-stakeholder engagements, using AI-assisted tools, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption of FOIA customers
• Guide customers in adopting and evolving their workflows
• Lead complex, multi-stakeholder engagements with public sector customers
• Use AI-assisted tools to increase output and deliver stronger customer outcomes
• Partner with cross-functional teams to share feedback and improve adoption strategies
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including “train the trainer” programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process, including intake, triage, and tracking requests
• Experience with system and template configuration for internal activities and external communications
• Knowledge of record search, collection, review, and redaction workflows
• Ability to report and monitor progress, conduct production reviews, and manage redactions
• Public Trust clearance currently held or able to be obtained
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture
• Comfort with practical application of AI tools to expedite workflows and daily tasks
• Strong written and communication skills to explain technical concepts to various audiences
• Collaborative mindset to work effectively across cross-functional teams
• Organizational and time-management skills to own multiple strategic accounts and initiatives
• Experience with at least one federal government agency running FOIA workflows
• Experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests
• Experience with AI/ML solutions for Legal Data Intelligence
• Relativity Certified Administrator certification