Adoption Services Lead - FOIA - Government
About the role
This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes. It involves leading complex, multi-stakeholder engagements, using AI-assisted tools, and representing Adoption Services externally.
Responsibilities
- Own end-to-end execution of adoption of FOIA customers, guiding them in adopting and evolving their workflows.
- Lead complex, multi-stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer-specific dynamics.
- Partner with cross-functional teams to share feedback, surface adoption barriers, identify recurring challenges, product gaps, and emerging needs.
- Represent Adoption Services externally through customer-facing thought leadership.
- Drive partner and service provider enablement, including “train the trainer” programs.
Requirements
- Deep knowledge of the end-to-end FOIA process, including experience in: Intake, triage and tracking requests, system and template configuration, record search, collection, review and redaction workflows, reporting and monitoring progress, production review and release.
- Currently holding and/or ability to maintain Public Trust Clearance.
- Experience with at least one federal government agency running FOIA workflows required; experience with multiple federal, state and/or local agencies on workflows applied to public records, open records, or sunshine law requests also applicable.
- Experience with AI/ML solutions for Legal Data Intelligence is a plus.
- Relativity Certified Administrator is a plus.
Skills
- Communication, Cybersecurity, Database Management, Government Regulation, Legal Research, Natural Language, Policy Analysis, Report Writing, Stakeholder Management, Strategic Planning.
Benefits
The position requires a Public Trust clearance, which is obtained by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated.
Pay
The expected salary range for this role is between $134,000 and $202,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
Schedule
Your schedule will include up to 50% travel to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops.