Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's AI-powered capabilities. Key responsibilities include leading complex, multi-stakeholder engagements, translating adoption challenges into AI-enabled outcomes, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers
• Guide customers in adopting and evolving their workflows
• Facilitate cross-product discussions to mature their operating models
• Lead multi-stakeholder engagements with public sector customers
• Partner with cross-functional teams to share feedback and improve adoption strategies
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including “train the trainer” programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process, including intake, triage, and tracking requests
• Experience with system and template configuration, record search, collection, review, and redaction workflows
• Public Trust clearance currently held or able to be obtained
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture
• Strong written and communication skills, able to explain technical concepts to various stakeholders
• Collaborative mindset with the ability to work effectively across cross-functional teams
• Experience with at least one federal government agency running FOIA workflows
• Experience with AI/ML solutions for Legal Data Intelligence is a plus
• Relativity Certified Administrator is a plus

Skills

• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Comfort with practical application of AI tools to expedite workflows
• Strong consultative skills with proven ability to influence customer executives and cross-functional partners
• Excellent organizational and time-management skills

Pay

The expected salary range for this role is between $134,000 and $202,000. The final offered salary will be based on several factors, including the candidate's depth of experience, skill set, qualifications, and internal pay equity.