Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include owning end-to-end adoption, leading complex engagements, and representing the team as a subject-matter authority.

Responsibilities

• Own end-to-end execution of adoption of FOIA customers
• Guide customers in adopting and evolving their workflows
• Facilitate cross-product discussions to mature their operating models
• Lead multi-stakeholder engagements with public sector customers
• Partner with cross-functional teams to share feedback and improve adoption strategies
• Represent Adoption Services externally through customer-facing thought leadership
• Drive partner and service provider enablement, including train the trainer programs

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses
• Deep knowledge of FOIA process including intake, triage, and tracking requests
• Experience with system and template configuration for internal and external activities
• Knowledge of FOIA statutes, state public records laws, Privacy Act, and redaction requirements
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture
• Strong written and communication skills to explain technical concepts to various audiences
• Collaborative mindset with the ability to work effectively across cross-functional teams
• Experience with at least one federal government agency running FOIA workflows

Skills

• Expertise in using a software solution to address FOIA requirements
• Understanding of AI/ML solutions for Legal Data Intelligence
• Relativity Certified Administrator certification

Benefits

The role is eligible for a competitive total compensation package including a base salary, annual performance bonus, and long-term incentives. The expected salary range is between $134,000 and $202,000, with the top end of the range being reserved for future meaningful salary growth.