Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include leading complex, multi-stakeholder engagements, translating adoption challenges into AI-enabled outcomes, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity and prioritizing customer-specific dynamics.
• Use AI-assisted tools to enhance workflow efficiency and deliver stronger customer outcomes.
• Partner with cross-functional teams to share feedback, identify adoption barriers, and improve strategies and enablement approaches.
• Represent Adoption Services externally through customer-facing thought leadership and contribute to the team's collective product depth.
• Drive partner and service provider enablement, including "train the trainer" programs.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration for internal and external activities.
• Public Trust clearance currently held or able to be obtained.
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Strong written and communication skills, able to explain technical concepts to various audiences.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Experience with at least one federal government agency running FOIA workflows.

Skills

• Communication, cybersecurity, database management, government regulation, legal research, natural language, policy analysis, report writing, stakeholder management, strategic planning.

Pay

The expected salary range for this role is between $134,000 and $202,000, with the final offer based on experience, qualifications, and internal pay equity.