Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's FOIA product. Key responsibilities include leading complex, multi-stakeholder engagements, guiding adoption, and sharing insights across the organization.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, ensuring measurable adoption and business outcomes.
• Facilitate cross-product discussions to mature operating models and unlock greater value from multi-product workflows.
• Use AI-assisted tools to increase output, sharpen thinking, and deliver stronger customer outcomes.
• Partner with cross-functional teams to share feedback, surface adoption barriers, and improve adoption strategies.
• Represent Adoption Services externally through customer-facing thought leadership.
• Drive partner and service provider enablement, including "train the trainer" programs.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests.
• Experience with system and template configuration, record search, collection, review, and redaction workflows.
• Public Trust clearance currently held or able to be obtained.
• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Strong written and communication skills to explain technical concepts and AI workflows to various audiences.
• Collaborative mindset and ability to work effectively across cross-functional teams.
• Experience with at least one federal government agency running FOIA workflows.