Adoption Services Lead - FOIA - Government

About the role

This role is dedicated to helping public sector customers adopt and evolve their Legal Data Intelligence workflows using Relativity's AI-powered capabilities. Key responsibilities include leading complex, multi-stakeholder engagements, translating adoption challenges into durable outcomes, and representing Adoption Services externally.

Responsibilities

• Own end-to-end execution of adoption for FOIA customers, guiding them towards measurable adoption and business outcomes.
• Lead multi-stakeholder engagements with public sector customers, addressing ambiguity and prioritizing customer-specific dynamics.
• Use AI-assisted tools to enhance workflow efficiency and customer outcomes, while maintaining customer trust.
• Partner with cross-functional teams to share feedback, identify adoption barriers, and improve strategies and enablement approaches.
• Represent Adoption Services externally through customer-facing thought leadership and contribute to the team's collective product depth.
• Drive partner and service provider enablement, including "train the trainer" programs to extend Relativity's reach into customers we don't serve directly.

Requirements

• 5+ years of experience in preparing FOIA and Privacy Act responses.
• Deep knowledge of FOIA process, including intake, triage, and tracking requests, system and template configuration, record search, collection, review, and redaction workflows, reporting and monitoring progress, production review and release.
• Public Trust clearance currently held or ability to obtain one.
• Experience with AI/ML solutions for Legal Data Intelligence.
• Relativity Certified Administrator certification.

Skills

• Expertise in FOIA statutes, state public records laws, Privacy Act, and redaction requirements.
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture in the federal sector.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Strong written and communication skills, able to explain technical concepts and AI-assisted workflows to various audiences.
• Collaborative mindset with the ability to work effectively across cross-functional teams and continuously learn new technologies and processes.
• Excellent organizational and time-management skills, capable of owning multiple strategic accounts and team-level initiatives simultaneously.
• Experience with at least one federal government agency running FOIA workflows, and experience with multiple federal, state, and/or local agencies on workflows applied to public records, open records, or sunshine law requests.

Benefits

The role offers competitive compensation including a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between $134,000 and $202,000, with the final offer based on experience, qualifications, and internal pay equity.