Adolfo - Program Supervisor

About the Role

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is recruiting for a full-time Program Supervisor for the Adolfo Housing Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

• Perform daily work requirements to achieve established objectives of the department
• Assist in the collection of program fees
• Schedule shift hours for all Mentor staff and perform bi-weekly payroll duties
• Help ensure that residents' apartments are safe and in good order by performing weekly housing inspections for health and safety
• Consistently update Policies and Procedures Manual and schedule all safety inspections
• Order and track all bus passes provided to residents
• Make weekly food donation collection and distribution to residents while maintaining accurate weekly and monthly food donation logs and reports
• Ensure effective communication among Adolfo staff through completion of resident and staff logs, fliers and incident reports as well as through professional, respectful and team building written and verbal communication
• Provide emergency assistance to residents, such as AOD intervention, and staff as necessary
• Respond to all client questions and concerns
• Identify and delegate chores to clients for Community Service hours
• Assist with client development
• Provide resident support and encouragement to the Youth Advocates including, but not limited to youth coaching, mentoring and direct, compassionate communication
• Provide assistance with resident development including assessing any social issues that present barriers to a resident's success in cooperative living and successful achievement of self-sufficiency
• Responsible for all areas of daily program maintenance in compliance with Company Policies
• Document and report all resident concerns and/or infractions that can impact the program security
• Maintain and complete all shift logs, observation logs, and incident reports
• Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed
• Secure Program Manager approval for exceptions to standard policy for residents or self
• Notify management of potential workflow problems and resource needs necessary to attain performance standards
• Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives
• Communicate with service providers and external county/state/city program representatives as required
• Direct available resources as required
• Responsible for training and development of new staff
• Assist in department orientation and training for new employees as requested to ensure quality work outcomes
• Serve as part of the development team by providing information and support for the development of quality operations
• Maintain an above average working knowledge of fire, safety, and health standards to ensure safe work environment for clients and all personnel
• Responsible for self-development. Continually learn and enhance technical and interpersonal skills
• Attend staff meetings/assigned training seminars and complete required certifications, i.e. CPR, First Aid, etc.
• Other duties as assigned by the Program Manager or Director

Qualifications

• A bachelor's degree in social work, or a relevant field, is preferred
• Demonstrated ability to communicate, comprehend, and follow through on oral and written instructions and to provide services to residents without ethnic or social prejudices
• General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, and minorities
• Specific knowledge with Twelve Step philosophy, addiction and recovery, and dysfunctional family dynamics is preferred
• Flexibility to work irregular hours and willingness to function as a team member
• Intermediate computer skills required, including Outlook and all Microsoft programs
• Valid California driver's license and ability to meet the organization's insurance carrier guidelines are required
• Must pass all required background clearances in accordance with agency, County, State, and federal standards
• CPR/First Aid certification is required within 90 days of employment
• Completion and maintenance of all required training and health clearances

Skills

• Leadership skills
• Excellent oral and written communication skills
• Ability to assist and motivate other people
• Organizational skills
• Analytical and decision-making ability
• Statistical and mathematical skills
• Computer skills

Pay

USD $75,000.00 - USD $81,203.20 /Yr.

Schedule & Physical Requirements

• Ability to sit, stand, walk, bend, and stoop throughout the workday
• Ability to occasionally lift and move up to 50 pounds
• Ability to travel between campus and community locations as needed
• Able to climb stairs as required