Program Supervisor

About the role

This is a hybrid position with 2-3 days onsite in Inglewood, CA required. You have the option to elect into a 9/80 flex work schedule after 6 months of employment. The salary for the position is between $70,305-$74,244 annually. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Primary Duties

• Provide day-to-day operational oversight of assigned program and clinic activities to support efficient workflows, staff coordination, and quality service delivery.
• Serve as a coach, guide, and supporter to the care team, ensuring ongoing performance support.
• Maintain oversight of outreach, engagement, enrollment, retention, and discharge activities to ensure timely follow-up and continuity of care.
• Coordinate staff coverage, workflow implementation, communication, and problem-solving to maintain effective daily operations.
• Monitor caseload distribution, productivity expectations, and staff capacity to support balanced workloads and reduce burnout.
• Identify barriers impacting member engagement or service delivery and collaborate with leadership and clinical teams to develop solutions.
• Facilitate regular team meetings, case discussions, and group supervision to support communication, staff development, and alignment across the program.
• Support onboarding and ongoing staff training, including use of internal training resources and workflow tools.
• Promote a positive team culture focused on collaboration, accountability, professional growth, and quality member care.
• Provide consistent, on-site office coverage for a few days per week to support daily administrative operations, coordinate walk-in needs, and ensure team continuity.
• Collaborate with internal departments, clinics, and community partners to support coordination of services and program operations.
• Collaborate with supervisors across the Division to ensure Agency needs are met related to the care coordinators.
• Aid in the implementation of program initiatives, operational improvements, and workflow changes to support program growth and sustainability.
• Lead and coordinate community outreach activities, engagement events, and health promotion initiatives to increase community awareness, member engagement, and access to services.
• Support the development and distribution of culturally responsive health education materials and community resources that promote wellness, prevention, and member self-management.
• Build and maintain collaborative relationships with community partners, clinics, and local organizations to strengthen referral pathways and community engagement efforts.
• Assist with additional Division-wide projects as assigned.

Position Requirements

• Minimum of two years in a supervisory role, with direct oversight of at least five reports.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Current knowledge of all job specific skills including crisis intervention and multicultural and socio-economic issues, and documentation standards.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Knowledgeable about and actively supports integrated mental health, physical health and substance use treatment for improving care for the whole person.
• Basic advocacy skills include a holistic approach to integrated health care and case management.

Skills

• To present ideas, information, and viewpoints clearly, both verbally and in writing.
• Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
• Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field-based locations (home, school, etc.).
• Ability to utilize data, outcomes, experience and judgment to make effective business and therapeutic decisions.
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.

Qualifications

• Depends on the program, may require lived experience which could include navigation of the mental health system and/or substance use treatment system as a consumer or a certificate as a Medical Assistant.