Admitting Worker, Sr. (f/t)

About the role

The Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The SAW is supervised by the Patient Access Services Manager.

Responsibilities

• Greeting, patient identification, check-in, and registering patients
• Coordinating escort upon arrival for services and/or after triage by the nurse
• Gathering demographic and financial information and entering it into the computer system quickly and accurately
• Cash collection and posting as appropriate
• Utilizing a variety of hospital information systems to effectively communicate with patients and visitors and respond to inquiries
• Complying with all guidelines put forth by the Medical Center Policies and Procedures
• Maintaining a high degree of professionalism and providing superior customer service

Qualifications

• High school diploma or GED or equivalent
• Prior experience in healthcare, insurance-related, or comparable level
• Ability to problem solve; ability to analyze data and recommend changes
• Able to multi-task and prioritize
• Able to follow instructions; work quickly and accurately in a fast-paced environment
• Demonstrated strong customer service skills, including personal computer skills, proficiency in Microsoft Office, and the ability to type 30 wpm or more
• Analytical and grammatical skills necessary to communicate effectively verbally and in writing
• Articulate and concise oral communication and the ability to write clearly and concisely
• Ability to work collaboratively with a culturally diverse staff and patient/family
• Ability to work independently with minimum supervision
• Ability to work on-site in San Francisco

Preferences

• Two (2) or more years of experience in healthcare, insurance-related, or comparable level
• Proficiency in health insurance eligibility and authorization requirements
• Experience with Epic, Admissions, Discharges, and Transfers (ADT)
• Ability to speak English and a second language
• Experience working in a hospital, insurance payer, or physician’s office setting
• Basic knowledge of Medical Terminology
• Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service have prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.