Admissions Visit Assistant

About the role

Join a dynamic enrollment team dedicated to helping achieve RIT's enrollment goals. In this role, you will support the enrollment team and the events and visit team by greeting and checking in visitors. You will serve as the front-desk specialist for the Bausch & Lomb Center and coordinate tasks essential to delivering a high-quality campus visit experience. This position offers the opportunity to make a direct impact on the institution's student recruitment efforts through positive customer service and support of visitors.

Responsibilities

• Serve as the primary front desk greeter, delivering a welcoming, organized, and service-oriented lobby experience for all prospective students and families.
• Manage and respond to visit-related phone calls and emails to ensure timely, accurate support for visitors and campus partners.
• Schedule daily campus visits and coordinate additional meetings with academic departments and other campus partners as needed.
• Utilize the department's CRM to load visit events, process registrations, and run/resolve visit-related queries to maintain accurate and efficient visit operations.
• Train, supervise, and support front desk student workers to ensure consistent, high-quality service and smooth daily operations.
• Manage inventory and assembly of visit materials and oversee hospitality supplies to maintain a professional and welcoming environment.
• Process applications and related documents for various student types, ensuring accuracy and completeness.
• Provide comprehensive guidance and support to prospective students and their families through phone, email, and in-person interactions.
• Manage the logistics of campus visits, ensuring a welcoming and informative experience for visitors.
• Assist the admissions team with the preparation and execution of events, such as open houses, information sessions, and orientation programs.
• Identify and troubleshoot errors in the application process, implementing effective solutions to ensure smooth operations.
• Maintain accurate and up-to-date records of applicant information and communication logs in the admissions database.
• Work closely with other departments, such as financial aid, academic advising, and student services, to provide a seamless admissions experience.
• Perform other duties as assigned.

Requirements

• High School diploma or GED.
• 1 year of relevant experience.
• Equivalent combination of experience and education may be considered.

Skills

• Knowledge of administrative processes, including supply ordering, inventory tracking, and facilities management.
• Knowledge of admissions processes, including understanding the procedures and requirements for processing applications.
• Knowledge of student information systems.
• Skill in identifying issues in the application process and implementing solutions to ensure smooth operations.
• Skill in providing support and creating positive experiences for prospective students and their families.
• Ability to provide guidance and offer clear and accurate information to prospective students and their families about the admissions process.
• Ability to quickly adjust to changes in procedures, policies, and technology used in the admissions process.

Pay

$16.90 - $25.40 hourly.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.