Admissions Team Lead - Patient Access Contact Center - Pediatrics, Primary Care & Urgent Care - Full-Time

About the role

About Our Client: The organization is a large nonprofit academic medical center providing high-quality healthcare services including primary care, specialized medicine, research, teaching, and community service. Serving a diverse population in the Los Angeles area, it addresses the challenge of delivering advanced patient care and innovative treatments while supporting vulnerable community members. With over 900 licensed beds, nearly 3,000 physicians, and thousands of healthcare professionals and staff, the organization is nationally recognized for its leadership in transforming healthcare.

About the Opportunity: The Admissions Team Lead - Patient Access Contact Center - Pediatrics, Primary Care & Urgent Care manages daily operations of the admissions unit to optimize patient flow and registration accuracy. This role supports the organization’s financial and customer service goals by ensuring efficient resource use, coaching team members, and maintaining compliance with policies. The position is critical to maintaining smooth admissions processes and enhancing patient experience.

Responsibilities

• Monitor and coordinate daily admissions operations
• Facilitate team workflow through coaching, guidance, and troubleshooting
• Assist with scheduling and staffing to meet department needs
• Evaluate team performance and provide feedback for development
• Support orientation and training of new hires
• Ensure budget compliance by managing staffing and overtime
• Oversee quality control of demographic and financial data
• Collect and monitor data for performance and quality reporting
• Update registration systems to support billing and collections
• Monitor patient wait and registration times to meet standards
• Address customer complaints and assist in follow-up
• Serve as liaison with other departmental units
• Assign work and supervise day-to-day activities of team members

Requirements

• Experience in admissions or patient access operations
• Ability to coach and lead a team
• Strong organizational and communication skills
• Knowledge of registration systems and healthcare billing processes
• Ability to manage scheduling and staffing effectively
• Familiarity with quality control and compliance standards