Admissions Staff (2nd Shift)

About the role

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. Programs and services include inpatient, outpatient, residential, and community-based services for substance use and mental health treatment, as well as support for survivors of abuse, violence, and families experiencing homelessness. The Admissions Department operates in New Bedford, providing a full continuum of care.

Duties & Responsibilities

• Respond to requests relative to admissions inquiries
• Enters all fields as available in the preadmission screen and intake assessment
• Verifies eligibility and benefits with appropriate insurance carriers
• Obtains faxes in accordance with HPHAO policy prior to admission
• Obtains approval for admission from appropriate staff member (if applicable)
• Schedules approved admissions according to HPHAO policy/procedures
• Scans all necessary paperwork and distributes accordingly
• Schedules patients in bed management and monitors bed management for vacant beds
• Makes appropriate referrals to other agencies, when necessary
• Affords assistance to staff/patients in event of emergencies
• Remains informed of current information concerning HPHAO policies/procedures
• Notifies supervisor of any significant events and/or information which concerns the admissions department
• Maintains a clean and orderly work environment
• Affords assistance in orientation of new employees
• Completes preadmission screening and schedules clients admission (if appropriate)
• Consults with Admissions Director/Admissions Manager/Nurse Manager/Site Director, and/ or designees with regards to concerns with case consults/referrals for admissions that require further collaboration regarding potential admissions
• Utilizes standard precautions at all times
• Demonstrates behaviors that recognize the rights of patients/clients as defined by the patient’s right
• Attends all departmental/organizational meetings as directed by Supervisor
• Attends mandatory training
• Performs other duties as assigned by Supervisor(s)

Requirements

• Presents as courteous and professional at all times
• Demonstrates flexibility and ability to perform multiple tasks
• Has excellent communication skills, including the ability to organize ideas in logical and clear fashion
• Holds knowledge of basic computer skills and software programs including the ability to learn, use and train HPAHO's electronic medical records
• Has the ability to work with others in a cooperative and collaborative manner
• Understands the relationship between substance use and mental health issues and/or self-help programs
• Understands boundaries and ethics
• Complies with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
• TB screening
• Certification in the HPHAO approved de-escalation program

Qualifications

• Minimum of a high school diploma or equivalent GED
• Candidates must have strong computer skills
• Experience with insurance verification, mental health and substance use disorders a plus