Admissions Specialist Wed - Sat 10A -8:30P

PRIMARY DUTIES AND RESPONSIBILITIES

• Screens inquiry calls and conducts face-to-face chemical dependency assessments to determine appropriateness for admission, consulting with a clinical supervisor as needed.
• Communicates clearly to each prospective client their treatment options and their probable financial responsibility.
• Mets scheduled appointments in a timely and professional manner.
• Determines probable efficacy of treatment programs offered by Cumberland Heights as they relate to each potential patient and makes alternate recommendations as indicated; consulting with a clinical supervisor as needed.
• Communicates and cooperates with other admissions staff, benefits verification, clinical staff, medical staff, and UR personnel.
• Provides timely and complete documentation of the admissions process.
• Documents pertinent clinical information into the electronic patient record.
• Ensures that a welcoming, safe, and healing environment is maintained for each patient and family throughout the continuum of care.
• Recommends ways to improve the quality and delivery of services.
• Maintains confidentiality of company and patient information.
• Reacts productively to change.
• Performs other duties as assigned.

Requirements

• CPRS or Bachelor’s degree in Social Work, Psychology, or related field required; active pursuit of LADAC preferred.
• Minimum of one (1) year of experience in behavioral healthcare with addictions-specific experience, or equivalent experience in job-related activities required.
• Strong computer skills including Microsoft (Outlook, Excel, Word).
• Ability to multi-task including typing efficiently while engaging in a conversation over the phone.
• Ability to quickly learn and use various clinical and telecommunications software.
• Ability to skillfully adapt to changing circumstances and departmental needs in a fast-paced environment.
• Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.
• Ability to analyze complex situations and make crucial decisions while also knowing when consultation is needed.
• Ability to manage crisis situations in a calm and focused manner.
• Ability to work calmly and professionally in stressful situations and ally with people in crisis.
• Excellent written and verbal communication skills.
• Knowledge of signs/symptoms of intoxication/withdrawal for alcohol and drugs.
• Knowledge of options for addiction treatment.
• Excellent interviewing and observational skills.
• Knowledge of and ability to apply information regarding age/cultural/population specific characteristics to patient care.
• If recovering, two years of verifiable abstinence required with five years preferred; active participation in a twelve-step program preferred.