Admissions Specialist (68902)

About the role

Responsible for the efficient and responsible operation of the front office area. Supervision Position is supervised by the Practice Clinic Manager.

Essential Job Functions

• Provide excellent consumer service by providing a warm and welcoming environment for all consumers, visitors and staff and appropriately offering consumers timely access to clinical staff to meet any immediate needs.
• Absorb by the agency policy on confidentiality at all times and respect the integrity and confidentiality of all consumer related information.
• Follow all safety and administrative procedures.
• Respond immediately to incoming calls and route calls to appropriate staff.
• Handle accounting cash/check procedures for all monies collected and comply with all cash handling and accounting procedures.
• Care for all tasks involved in closing and opening the front office as scheduled.
• Maintain the following for General Pershing location: proxy card list, panic button list, adequate supplies and inventory for office functions, phone list, and room schedules.
• Prepare and distribute agency mail and deliveries.
• Review and prepare consumer records prior to scheduling/service delivery to ensure the services provided will be compensable.
• May be asked to perform other duties as required and/or assigned by supervisor and/or Executive Staff and will be responsible for notifying the supervisor of any training deficiencies that impair the ability to perform his/her duties.

  Qualifications

  • High school diploma, (1) years of experience in office management, consumer scheduling, commercial insurance (Medicare/Medicaid/private insurance/etc.) and various daily clerical operations preferred.
  • One (1) year of experience in the operation of a similar telephone system and intermediate data entry skills.
  • Proficiency in the in the use of Microsoft Office software, or equivalent and intermediate general computer skills.
  • Ability to bend, stoop, climb stairs, move about facilities freely, must have upward and downward mobility for filing, and finger dexterity to operate office equipment.
  • Ability to sit for extended periods and have excellent speech and hearing to communicate face-to-face and by telephone.
  • Ability to multi-task and stay organized while working with frequent interruptions.
  • Must maintain an organized work area and must follow through on assigned tasks.
  • Must possess and use daily professional communication skills, verbally and in writing.
  • Must be able to comprehend and interpret verbal and written instructions.
  • Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking patients.
  • Employee must have excellent written and oral communication skills.
  • Must be able to move about facilities freely.
  • Casual professional dress is required with adherence to dress code requirements.
  • Must complete all NorthCare required training within 30 days of employment with NorthCare.
  • Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare.
  • Every NorthCare employee is responsibility for adhering to any and all laws, professional standards and ethical codes that apply to his/her job responsibilities.