Admissions Specialist

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting. We have: - Mission Statement (maybe not needed as heading? It's not one of the allowed headings. Could be part of About the role? The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to these headings. We need to avoid repeating job title as heading. The job title is Admissions Specialist. Not to repeat. We need to include sections only when posting has real specific content. Let's extract: About the role: Could be the mission statement and job summary? The "Job Summary" paragraph describes role. Also the mission statement maybe part of About the role. We'll combine. Responsibilities: Primary Job Duties list (bulleted). Also maybe other duties like support intake paperwork etc. We'll put under Responsibilities. Requirements: Required Qualifications (high school diploma, 2-3 years experience, ability to pass MN DHS background study, must work 40 hrs on site). Also maybe "Ability and willingness to initiate outbound calls..." etc. Those are part of required qualifications. Qualifications: Preferred Qualifications (knowledge of Ritten, associate/bachelor degree, 4+ years experience, demonstrated success, computer literacy, working knowledge of SUD etc). Could be separate section Qualifications. Skills: Knowledge & Skills section (list of skills). Could be under Skills. Benefits: What We Offer section (free clinical supervision, Clinician AI, complimentary off-street parking, ongoing professional development, comprehensive benefits package, health coverage, retirement plan 401k with match, generous PTO, six company holidays and birthday off, loan forgiveness). Also maybe "Partners Behavioral Healthcare provides free clinical supervision..." etc. Pay: Pay Range: $24.00 - $27.00 per hour plus eligible for bonus incentives. Also later "The Pay Range For This Role Is 24 - 27 USD per hour(US)". We'll include Pay. Schedule: Hours: 9:00a - 5:30p or 8:30a - 5:00p Monday through Friday occasional on call hours evenings and weekends. Also "Must be able to work 40 hours per week on site." So schedule info. We need to avoid filler like "commensurate with experience". Not present. We need to remove boilerplate: EEO, equal opportunity, scam warning, etc. At end there is "Partners Behavioral Healthcare is an Equal Opportunity Employer." Also "An individual in this position must be able to successfully perform the essential duties..." and "Reasonable accommodations may be made..." and "The above list reflects the general details...". Those are boilerplate; we should remove. Also "Mission Statement Partners Behavioral Healthcare finds and restores..." maybe keep as part of About the role. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

Mission Statement Partners Behavioral Healthcare finds and restores individuals struggling with substance use and mental health disorders. We provide behavioral health services for justice-involved individuals that need to break free from addiction and criminal thinking, manage mental health, and take control of their lives amidst the complexities of the justice system. Partners Behavioral Healthcare provides compassionate, individualized programs and a community invested in helping clients achieve long-term, lasting recovery giving them the opportunity for reconciliation with self and others, hope in a better life, and a purpose to explore and achieve.

The Admissions Specialist plays a key role in converting inquiries, referrals, and completed assessments into active client enrollment by serving as a confident, responsive, and service-oriented first point of contact for individuals, families, and referral sources. This position is responsible for guiding prospective clients through the admissions process, explaining the value of assessment and treatment services, addressing questions or hesitation, identifying barriers to engagement, and maintaining proactive follow-up until a clear outcome is reached. This role requires strong phone presence, persuasive and compassionate communication, comfort initiating outreach, the ability to build trust quickly, and the discipline to track each lead from first contact through assessment, admission, decline, or loss of contact. In addition to admissions conversion responsibilities, the position supports intake paperwork, client and insurance verification, scheduling, documentation in Ritten, medical records coordination, and other administrative tasks that support a smooth transition into recommended services.

Responsibilities

• Respond to incoming calls, referrals, emails, and other admissions inquiries with urgency, professionalism, and a focus on helping prospective clients take the next step toward assessment or enrollment.
• Lead consultative admissions conversations by asking appropriate questions, understanding client needs and barriers, explaining the value of assessment and services, addressing hesitation or uncertainty, and helping prospective clients move toward a timely decision without pressure.
• Return missed calls, after-hours voicemails, faxes, and emails in a timely manner to keep intake and admissions activity moving.
• Initiate outbound admissions follow-up calls, respond to service and next-step questions, and maintain consistent contact with prospective clients, referral sources, and internal staff to prevent leads from stalling in the intake process.
• Own follow-up for prospective clients who have not yet committed, missed a scheduled step, or completed an assessment but have not started recommended services; continue outreach until the individual enrolls, clearly declines, is redirected appropriately, or is no longer responsive.
• Track each inquiry, referral, assessment, and follow-up activity through final outcome, including contact attempts, barriers discussed, client decisions, referral updates, and next steps needed to support conversion to enrollment.
• Provide proactive client follow-up related to intake, scheduling, late or missed programming, and next steps; communicate updates to staff or management and document updates in Ritten.
• Coordinate scheduling and intake activities with efficiency, urgency, and attention to detail.
• Complete intake-related client communication in an accurate, professional, and welcoming manner.
• Obtain signatures from clients as needed.
• Use computer-based systems to verify client demographic, insurance, intake, and referral information.
• Understand and communicate benefit or coverage changes to clients or refer to appropriate billing resources.
• Collect co-pay or deductibles and respond to questions regarding financial assistance programs available. Defer complex questions as needed.
• Upload, organize, and track client intake paperwork in the electronic health record system, Ritten.
• Monitor Ritten multiple times daily, upload faxes, manage incoming client records and miscellaneous documents, submit documentation to client charts, and notify the primary counselor or appropriate staff when follow-up is needed.
• Upload authorizations and submit them via email to the billing specialist.
• Fulfill requests for medical records.
• Identify patterns in lost leads, missed appointments, or stalled admissions and communicate barriers, trends, and opportunities for improvement to the Admissions Manager.
• Support general administrative needs of the admissions area, including limited front-office coverage, opening and closing the facility when needed, and office supply coordination.

Requirements

• High school diploma or equivalent.
• 2-3 years of related experience in admissions, intake, consultative sales, lead conversion, high-volume outbound phone work, call center, customer service, healthcare administration, or a similar fast-paced client-facing environment.
• Ability and willingness to initiate outbound calls, follow up consistently, and guide prospective clients or referral sources toward a clear next step.
• Strong verbal communication skills, including the ability to explain services, address questions or hesitation, and document follow-up activity accurately.
• Ability to pass a MN DHS (Department of Human Services) Background Study.
• Must be able to work 40 hours per week on site. This position is not eligible for remote work.

Qualifications

• Knowledge and experience using Ritten and Microsoft 365.
• Associate or bachelor's degree in related field.
• 4+ years of related experience, especially in admissions, intake, consultative sales, lead conversion, high-volume outbound phone work, call center work, or healthcare customer service.
• Demonstrated success converting inquiries, leads, referrals, or prospective clients into scheduled services, completed appointments, admissions, or enrollment.
• Computer literacy including experience using an electronic health records (EHR) system.
• Working knowledge of substance use disorder, mental health, behavioral healthcare, intake processes, or addiction treatment services.

Skills

• Excellent written, verbal, phone, customer service, and listening skills.
• Possess maturity, patience, understanding and empathy with clients and staff.
• Ability to multi-task, stay productive in a fast-paced intake environment, handle stress, de-escalate, and problem solve.
• Strong facilitation, negotiation, investigation, and mediation skills.
• High-energy, proactive, approachable, and comfortable initiating contact with clients, referral sources, and internal team members.
• Comfortable with consultative sales conversations, lead follow-up, overcoming hesitation, and moving prospective clients toward a clear decision.
• Ability to balance warmth, empathy, and professionalism with persistence, urgency, and accountability for admissions outcomes.
• Ability to maintain composure and professionalism in all circumstances.
• Excellent critical thinking skills and ability to adapt when processes, priorities, or regulatory requirements change.
• Knowledge and understanding of all Partners Behavioral Healthcare processes as it pertains to the 12 Core Functions.
• Ability to maintain the confidentiality of client information.
• Possess the ability to think and act using a solution-focused rather than a problem-oriented approach.
• Ability to be punctual, manage time and rearrange schedule, as necessary.
• Consistently demonstrate a positive attitude and ability to be flexible.

Benefits

• Free clinical supervision for qualifying trainees and staff.
• Clinician AI for charting support.
• Complimentary off-street parking at all locations.
• Ongoing professional development, including structured training for SUD groups.
• Comprehensive benefits package with medical, dental, vision, life, and disability insurance.
• Retirement plan includes a 401k with Roth and pre-tax deferral options with up to a 3.5% employer match.
• Generous paid time off, six company holidays and your birthday off.
• Loan Forgiveness Available! Eligible for Minnesota's Health Professional Loan Forgiveness Programs.

Pay

Pay Range: $24.00 - $27.00 per hour plus eligible for bonus incentives.

Schedule

Hours: 9:00a - 5:30p or 8:30a - 5:00p Monday through Friday, with occasional on‑call hours evenings and weekends. Must be able to work 40 hours per week on site.

We need to ensure we didn't include any boilerplate like EEO etc. We removed those. Check for any leftover filler like "commensurate with experience" - none. Check that we didn't repeat job title as heading - we didn't. Check that we didn't include Job ID/requisition numbers - none present. Check that we didn't