Admissions Specialist

About the Role

Clinical professional responsible for inquiries, assessments, and admissions to the facility during the night shift.

Responsibilities

• Facilitate admissions and assessment processes for incoming patients.
• Respond to inquiries about the facility within facility policy timeframes.
• Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
• Coordinate admission and transfer between levels of care within the facility.
• Communicate projected admissions to designated internal representatives promptly.
• Perform insurance benefit verifications, disseminating the information gathered to the patient, their families, and other appropriate facility staff.
• Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.
• Assist individual therapists with concurrent reviews with insurance companies to secure continued treatment.
• Coordinate and facilitate peer-to-peer reviews when needed and collaborate the results of reviews with the multi-disciplinary treatment team.
• Provide accurate and ongoing assessment of patient status in the admissions process.
• Communicate treatment recommendations to other treatment teams.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• When patient needs are not met, acknowledge and work to resolve complaints.
• Recognize that patient safety is a top priority and demonstrate a sense of urgency related to it.
• Provide excellent customer service.
• Conduct safety checks and ensure supervision is conducted at 15-minute intervals, as noted in special precautions or individualized supervision guidelines.
• Perform other functions and tasks as assigned.

Requirements

• Bachelor’s degree in Behavioral Science, Social Services Field, or an Associate's degree in nursing (for RN roles), or successful completion of an LPN or LVN training program (for licensed practical/vocational nurse roles).
• For states where a therapist may act in this role, a master's degree in a therapeutic field is preferred.
• One or more years’ experience working with individuals in a clinical or observational capacity within the area of specialty for the facility preferred.

Qualifications

• Licensure, as preferred for the area of clinical specialty as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.