Admissions Representative

About the Role

The Admissions Representative provides customer service and information to prospective students interested in pursuing career education and training. This role involves conducting outbound and inbound communications, hosting campus tours, facilitating enrollments, and supporting students throughout their educational experience.

Responsibilities

• Conduct outbound and inbound telephone calls, texts, and emails; respond timely to all inquiries.
• Share information with prospective students within the framework of Ancora Education’s Code of Conduct, state, and federal accreditation guidelines.
• Schedule campus visits, conduct tours, and facilitate registrations.
• Follow up with new students to ensure a positive transition to active student status.
• Contribute to team initiatives and outcomes through collaboration with diverse groups of employees and customers.

Requirements

• High School diploma or equivalent.
• 2 years’ experience in sales and/or customer service.
• Strong presentation and computer software skills, including Microsoft Word and Excel, as well as industry-related software applications.
• Ability to deliver consistent energy and enthusiasm, thrive in a coaching environment, and handle frequent interruptions while working independently.
• Proactive problem-solving skills, competent priority setting, and ability to foster creativity.

Preferred Qualifications

• Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
• A track record of success in a high-volume customer service setting.
• Experience with CampusVue and/or Velocify software.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Occasionally required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting at a desk and working on a computer.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Usually not exposed to weather conditions.
• The noise level in the work environment is usually moderate.