Admissions Representative

About the role

Northpoint Recovery Holdings, LLC is a leading behavioral healthcare provider with 17 facilities across the Western U.S., focusing on substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Founded in 2009, Northpoint has grown significantly and is now celebrating its 10th anniversary in 2025.

Responsibilities

• Coverage of Admissions phone line, online chats, and emails
• Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
• Explain insurance benefits to potential patients/clients and their families
• Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
• Discuss payment options with potential patients/clients and/or family members or fiduciaries
• Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
• Provide the Program Director with information on new patients/clients to aid in schedule development
• Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
• Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
• Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient’s/client’s admission have been contacted and provide all pertinent information about the admission to them
• Maintain contact with referral sources in cooperation with marketers
• Maintain cleanliness of the Admissions office
• Drive Company vehicle for official and approved business; ensure safe transport
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Perform other related duties and special projects as assigned

Qualifications/Requirements

• Must be at least twenty-one (21) years of age
• 1+ year of sales experience in a call center setting preferred
• Experience with a growing company with multiple entities preferred
• Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish

PREFERRED KNOWLEDGE AND SKILLS

• Excellent critical thinking skills
• Excellent organizational abilities
• Strong mentoring, and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
• Comfortable analyzing information and dealing with complexity
• Quickly and effectively identify and resolve problematic situations
• Able to handle confidential material in a reliable manner
• Able to perform several tasks concurrently with ease and professionalism
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office Suite

Qualifications

• Must be at least twenty-one (21) years of age
• Must have a valid driver’s license and safe driving record

Benefits

• Fully subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance
• Generous Paid Time Off plan
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match