Admissions Officer, Baltimore (Hybrid)

About the role

Under general supervision, this position is responsible for handling all aspects of the student recruitment efforts in a fast-paced, results and compliance-driven environment. This includes making outbound calls, conducting phone interviews, assisting with the application process, and ensuring students are enrolled and their admissions files are complete.

Responsibilities

• Make a sufficient number of outbound calls and effectively respond to all prospective student inquiries.
• Set phone interview appointments.
• Interview prospective students to determine their educational background and future goals and objectives.
• Educate prospective students on the benefits of attending Strayer University, including our high-quality academic programs, convenient locations, flexible course offerings, and recommend appropriate course(s) of study.
• Aid prospective students with the application process and review qualifications for admission.
• Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable.
• Ensure prospective students’ admissions files are complete and assist students with initial registration process.
• Partner with other departments as necessary to finalize enrollment process, including Student Services, Academics, and the University Registrar’s Office.
• Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.

Requirements

• Must be detail-oriented and have a focus on achieving optimum results, while maintaining high ethical standards and attention to compliance with University policies and regulations.
• Must possess the energy and determination necessary to provide valuable and timely services to prospective and newly enrolling students.
• Must have strong computer skills (Excel, PowerPoint, etc.).
• Excellent oral and written communication skills.

Qualifications

• 2-5 years proven customer service and/or sales experience highly preferred.
• Bachelor’s degree or equivalent highly preferred.

Skills

• Detail-oriented.
• Focus on achieving optimum results.
• High ethical standards.
• Attention to compliance with University policies and regulations.
• Energy and determination.
• Strong computer skills (Excel, PowerPoint, etc.).
• Excellent oral and written communication skills.

Benefits

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week, including medical, dental, vision, life and disability plans, well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance, and entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Pay

$22.12/hr is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below.

Schedule

The typical office setting and/or remote work environment is required for this position. Mobility within the office including movement from floor to floor is necessary. Travel via plane, car, and metro may be required to perform this job. Must be able to work more than 40 hours per week when business needs warrant.