Admissions & Enrollment Specialist I

About the Role

Performs a variety of administrative support and technical duties in support of the Admission's Office at NHTI - Concord’s Community College, reporting to the Director of Admissions.

Responsibilities

• Communicates information about the NHTI Admission process to prospective students, family members, and the general public via telephone, face-to-face, and email.
• Responds to questions from applicants concerning application status, supporting documentation, and next steps in the enrollment process.
• Compiles, verifies, and processes prospective student admission application documents.
• Maintains confidentiality and security of all information related directly and indirectly to student records.
• Assists with daily office functions, including maintaining student records, preparing correspondence, and verifying the accuracy of information posted to student records.
• Maintains familiarity with all phases of processing admissions applications and assists other Admissions Staff as workflow and personnel needs dictate.
• Provides coverage of the Admissions Office’s front desk to greet and serve walk-in prospective and current students.
• Manages multi-line phone system and Admissions Office email.
• Retrieves and updates information pertaining to prospective students; performs data entry using Banner SCT and TargetX software platforms.
• Generates various reports in Banner SCT and TargetX as needed.
• Assists at college events such as Open Houses, Orientations, Express Admissions, etc.
• Coordinates the class cancellation process.
• Maintains current knowledge of College academic programs, student services, offices, and functions.
• Complies with all college, system, state, and federal rules and regulations.
• Performs other duties as assigned.

Requirements

• Associate’s degree or equivalent combination of education and experience.
• No required work experience.
• Computer literacy and extensive experience in the use of databases and PC-based software, including MS Office Suite, Banner, and TargetX (Salesforce) (desired).

Skills

• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of English, spelling, and arithmetic.
• Knowledge of the procedures and practices involved in interviewing.
• Knowledge of office record keeping and reporting.
• Knowledge of the regulations pertaining to departmental programs.
• Knowledge of the principles and practices of public administration.
• Ability to gather, assemble, correlate, and analyze facts and identify existing or potential problems.
• Ability to contribute to the development of sound operational procedures.
• Ability to exercise sound judgment in appraising situations and making routine decisions.
• Ability to follow specific instructions in gathering facts, data, or resources in organizing required information.
• Ability to make decisions based upon fact-finding interviews within the parameters of the rules and policies of the college.
• Ability to meet with clients and explain programs sponsored by the department or college.
• Ability to present ideas clearly and effectively.
• Ability to establish and maintain effective working relationships with other employees and the general public.
• Willingness to maintain appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

For appointment consideration, applicants must successfully participate in a structured interview measuring possession of knowledge, skills, and abilities identified as necessary for satisfactory job performance.