Admissions Counselor

Essential Duties And Responsibilities

• Manage assigned territories by strategically using demographic research, historical data, specialized reports, and current enrollment trends.
• Serve as the primary point of contact for prospective students and respond to all inquiries in a timely manner through various mediums of communication.
• Establish and maintain relationships with students/parents, University officials, and outside connections.
• Provide superior customer service.
• Follow training on the application review process, review files and make admission decisions of acceptance, deferral, or denial.
• Counsel students regarding the admissions process, decision and next steps for enrollment (i.e. enrollment deposit, housing, health services, event registration, etc.).
• Conduct individual and group appointments.
• Participate in special events as scheduled.
• Act as a liaison between Admissions and assigned departments on campus.
• Evaluate the effectiveness of recruitment activities and strategies, continuously recommending changes, and/or enhancements.
• Arrange and facilitate all aspects of off-campus recruitment; to include travel, accommodations and visits.
• Travel for recruitment is required, including overnight stays.
• Maintain and complete projects, tasks and communications while travelling; submit travel and activity reports as requested.
• Coordinate with Supervisor and other Counselors to ensure scheduled events and office coverage are handled during periods of high travel.

Education/Experience

• Bachelor’s degree required.
• Two or more years’ experience in sales, marketing, and/or recruitment desired.
• Experience in CRM, Microsoft Office Suite, and knowledge of social media marketing desired.
• Experience in higher education or non-profit sector is desired.
• Bilingual desired.

Knowledge, Skills, And Abilities

• Strong communication, interpersonal, organizational, and time management skills.
• Proficient with Microsoft Word, Outlook, Excel, PowerPoint, social media, and other standard platforms for digital communication.
• Demonstrate tact, a positive attitude, courtesy, and discretion when dealing with current and prospective students/parents, faculty, staff, University officials, and the public.
• Work independently as well as function effectively in a team, and within a diverse group of people.
• Exercise independent judgment in complex, new, and/or stressful situations.
• Manage multiple, concurrent projects, and meet strict deadlines.
• Availability to work evenings/weekends and travel extensively, including overnight stays.
• Flexibility, adaptability and willingness to work in a changing environment.
• Comfortable using and learning current and emerging technology.
• Work effectively in an environment with shared office space and where defined boundaries are limited.

Physical Attendance

Necessary in this role.

Other

• Must possess and maintain a valid driver’s license and insurable driving record.