Admissions Coordinator (Substance Use Treatment)

Responsibilities

• Coordinates admissions process to achieve targeted census
• Assists with prioritization of pre-admission assessment
• Handle incoming calls from individuals seeking information about our treatment programs and services
• Conduct initial assessments to determine eligibility for admission based on established criteria
• Provide accurate and detailed information about our programs, services, and admissions process
• Build rapport and establish trust with potential patients through empathetic communication
• Discuss health insurance benefits and financial requirements to come into our program
• Providing reassurance and intervention to an individual/family in crisis
• Utilize exceptional sales and interpersonal skills to guide potential patients through the admissions process and encourage them to choose our facility
• Collaborate with clinical staff and other departments to ensure a smooth transition for admitted patients
• Coordinate admissions from existing referral sources
• Coordinate travel for qualified patients
• Maintain electronic records and documentation of all calls and interactions with our CRM

Requirements

• Previous experience (preferred) in a call center, sales, or customer service role in a behavioral health or substance use disorder treatment setting
• Excellent communication skills, both verbal and written
• Empathetic and compassionate demeanor with a genuine desire to help others
• Strong interpersonal skills and the ability to build rapport quickly
• Exceptional closing skills and the ability to overcome objections
• Live time problem solving skills
• Ability to multitask and work in a fast paced environment
• Proficient in using computer systems, electronic medical records, and standard office software

Education

• High school or equivalent

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance