Substance Use Disorder (SUD) Admissions Coordinator

Brief Description

Job Title: Substance Use Disorder (SUD) Admissions Coordinator
Location: 1200 County Rd E, Arden Hills, MN 55112
Working Model: Onsite the first 90 days, then Hybrid or remote of your choice
Employee Type: 1.0 FTE - Full Time
Schedule: Monday through Friday 9:00 AM - 5:30 PM

About the Role

As a Substance Use Disorder (SUD) Admissions Coordinator at Sagent Behavioral Health, you will:

• Answer and route calls for patients and referrers seeking behavioral health services, scheduling appointments and managing referrals for Minnesota clinics.
• Maintain accurate patient records, handle EHR communications, address concerns, and support clinic operations through effective communication and administrative coordination.

Responsibilities

• Promptly respond to calls from patients and referrers seeking substance use disorder (SUD) services by guiding them through scheduling, educating them on available services, and processing internal and external referrals, including outbound calls for Minnesota clinics.
• Manage the EHR inbox by promptly addressing messages and inquiries and communicating scheduling outcomes with referents.
• Verify and update patient demographic information to ensure accurate records.
• Address patient complaints and concerns and escalate issues to management when appropriate.
• Attend mandatory before- and after-hours trainings and relevant meetings, and promptly complete other duties as assigned by the Call Center Management Team.

Requirements

• A high school diploma or equivalent.
• The role demands empathy and sensitivity when navigating complex patient situations, along with excellent verbal communication and critical thinking skills.
• Candidates must be self-motivated and able to multitask, manage stress, de-escalate situations, and problem solve effectively.
• Must be proficient in use of computers and typing skills.

Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• Comfortable office environment
• PTO and paid holidays

Pay

This is a non-exempt position with an hourly rate of $19.15. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.

Schedule

Monday through Friday 9:00 AM - 5:30 PM

Qualifications

None specified

Skills

Not specified

Benefits

• Medical
• Dental
• Vision
• 401k
• Long Term Disability
• Short Term Disability
• Life Insurance
• PTO
• paid holidays