Admissions Supervisor - Substance Use Disorder Treatment

Position Summary

The Admissions Supervisor is responsible for overseeing daily admissions operations, supervising admissions staff, and ensuring timely, compliant, and patient-centered intake processes. This role partners closely with clinical, medical, and operations leadership to ensure appropriate placement, documentation accuracy, and smooth transitions into care.

Essential Duties & Responsibilities

• Supervise and support the admissions team across pre-admission, admission, and post-arrival coordination.
• Ensure all admissions workflows align with internal policies, state regulations, and Joint Commission standards.
• Monitor census, bed availability, and admission pacing in collaboration with leadership.
• Troubleshoot complex admissions, barriers to placement, and high-acuity cases.
• Train, coach, and evaluate admissions staff to ensure consistency, accountability, and professionalism.
• Support onboarding and ongoing competency development for admissions team members.
• Set clear performance expectations and provide real-time feedback and corrective action when needed.
• Ensure accurate and timely completion of all admissions documentation, consents, and verifications.
• Maintain compliance with HIPAA, 42 CFR Part 2, and organizational confidentiality standards.
• Audit admissions files for quality, accuracy, and regulatory adherence.
• Collaborate closely with clinical, medical, recovery support, and transportation teams to ensure seamless admissions.
• Serve as a key point of escalation for patient, family, and referral source concerns.
• Support a trauma-informed, welcoming patient experience from first contact through arrival.
• Identify workflow gaps and recommend improvements to admissions processes and tools.
• Support implementation of training, onboarding materials, and standardized workflows.
• Track key admissions metrics and support leadership reporting as requested.

Qualifications

• Minimum of 3 years’ experience in healthcare admissions, intake, or patient access (behavioral health or SUD strongly preferred).
• Prior supervisory or lead experience required.
• Strong working knowledge of insurance verification, levels of care, and admissions workflows.
• Familiarity with EMRs and admissions tracking systems (behavioral health systems preferred).
• Experience working in fast-paced, high-acuity environments.
• Demonstrated ability to lead with empathy, structure, and accountability.

Key Competencies

• Leadership & team development
• Trauma-informed communication
• Regulatory awareness & documentation accuracy
• Organization & follow-through
• Problem-solving under pressure
• Professional boundaries & ethical judgment

Work Conditions

• On-site role in a residential treatment setting.
• May require occasional evening or weekend availability based on admissions volume.
• Interaction with patients in early recovery, families, and referral partners.

Performance Expectations

• Admissions processes are timely, accurate, and compliant.
• Admissions team is well-trained, supported, and accountable.
• Patients and families report a respectful, organized intake experience.
• Documentation audits demonstrate consistent compliance.
• Strong collaboration across departments.

Equal Employment Opportunity

Wise Path Recovery Center and Ascension Recovery Services are Equal Opportunity Employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. ARS also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. Reasonable Accommodations The organization provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.