Admissions Assistant/ Front Desk Support

Job Summary

We are seeking an Admissions Assistant/Front Desk Support to join our dynamic team. The position offers a salary range of $16.90-$22.00 per hour.

About the Role

As an Admissions Assistant/Front Desk Support, you will play a crucial role in attracting suitable candidates for admission and integrating them into the system. Your responsibilities include establishing and maintaining relationships with potential referral sources, conducting tours and pre-admission interviews, and receiving and reviewing inquiries via various channels.

Responsibilities

• Work in coordination with the Business Development function to attract suitable candidates for admission and integrate them seamlessly into the system.
• Establish and maintain a constant working relationship with all potential referral sources.
• Conduct tours and pre-admission interviews with prospective residents/responsible parties and explain all facility services.
• Receive and review all inquiries regarding facility admissions via telephone, email, fax, and in person.
• Extract information from referrals and complete information sheets for team review.
• Review admissions for suitability with the Administrator, Director of Nursing, and Business Office Manager, as appropriate, for admissions decisions.
• Receive and distribute mail, deliveries, and packages.
• Collaborate with other departments to ensure smooth daily operations.
• Perform other administrative and front desk duties as assigned.
• Schedule transportation for residents' appointments.

Requirements

• 2-4 years related experience in a long-term care or skilled nursing environment.
• Understanding of healthcare reimbursement programs.
• Valid driver’s license and clear DMV record, and be insurable under Company's insurance policy.
• Compassion toward residents and their families.
• Knowledgeable of nursing practices, procedures, terminology, laws, regulations, and guidelines that pertain to long-term care.

Qualifications

• Bachelor’s degree from an accredited college with specialization in marketing, communications, or equivalent.
• 1-2 years of Customer Service/Receptionist experience.
• Strong background in skilled nursing care.

Benefits

This is a full-time position with a regular schedule of Monday through Friday, 10:00 AM to 6:30 PM. We offer competitive wages, great benefits, growth opportunities, continuing education/training opportunities, and a referral bonus program. We are an equal opportunity employer.

Pay

Compensation for roles varies depending on a wide array of factors including but not limited to the location, role, skill set, and level of experience. As required by state or local law, we provide a reasonable pay scale to include the hourly or salary range that we reasonably expect to pay for roles, as stated above.