Admissions Assistant

About the role

Isaiah House is a faith-based and Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, and standards of conduct. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, national origin, sex, disability, or any other status protected by applicable law.

Responsibilities

• Maintain knowledge of and follow all IH policies, procedures, and HIPAA compliance requirements.
• Track bed space and open availability throughout the day to support accurate admission planning.
• Respond to calls, referrals, and questions from potential clients, family members, and Client Care Navigators.
• Complete client applications, first contact emails, insurance or payment verification, scheduling, and intake documentation in Celerity.
• Communicate with attorneys, judges, corrections facilities, Admissions Coordinators, and team members to support client authorization and admission into treatment.

Requirements

• A high school diploma or GED is required.
• Experience working with admissions, client intake, funding streams, insurance verification, or billing collaboration is preferred.
• Crisis intervention and conflict resolution skills are preferred.
• The ability to work in a fast-paced, dynamic environment while maintaining accuracy and professionalism is necessary.