Admission Team Lead

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity As a Team Leader, you'll be primarily responsible for the leadership and oversight of a team of admission counselors responsible for contacting, engaging, and enrolling students in various undergraduate and graduate programs online and at our campus and satellite locations. You will ensure that admission counselors deliver exceptional service following SNHU Core Values. Your primary responsibilities are quality assurance, coaching, and maintaining culture within our admission teams. You will report to the Director of Admissions and is a remote role. What You'll Do Establish performance goals and standards while driving the team to meet or exceed new start enrollment goals, inquiry to enroll conversions goals, and new start meltEvaluate employee performance against established goals and expectations while coaching, monitoring, and taking corrective actionIdentify performance gaps on an individual and team basis and develop and implement coaching and training plans to ensure performance expectations are metManage team schedules for assigned Admission Counselors to ensure staff coverage during the team operating hours to ensure staff coverageMonitor and report statistical data on the team's performance against goals and provide data and analysis to members of managementBe an informational resource to Admission Counselors with technical questions related to SNHU degree programs and admission, following up and giving instruction as neededEnsure that Admission Counselors have the most current information relative to SNHU degree programs and admission requirements or changes to the admission processHold team meetings to inform staff and make determinations about how to communicate changes/new informationAssist the Admission Counselors in dealing with applicant questions and complaints and bringing these matters to a timely resolutionConduct and document scheduled one-on-ones with Admission Counselors to discuss performance, evaluate calls and chats/email communicationsAssist with commencement ceremonies and reception events as needed What We're Looking For 9+ months as a full-time SNHU employee required for internal applicants only3+ years of experience in a sales and marketing environmentBachelor's degree or 1+ years of Admission experienceOne year of leadership experience (formal or articulation of informal leadership experience) Work Schedule Flexible to work either Tuesday - Saturday or Sunday – Thursday, Central Time Candidates: (4) shifts 8:00am - 4:30pm, (1) weekend shift 12:30pm - 9:00pm Eastern Time Candidates: (4) shifts 8:00am - 4:30pm, (1) weekend shift 12:30pm - 9:00pm Mountain Time Candidates: (4) shifts 8:00am - 4:30pm, (1) weekend shift 11:30am - 8:00pm Pacific Time Candidates: (4) shifts 8:00am - 4:30pm, (1) weekend shift 10:30am - 7:00pm Schedule will shift semi-annually in states or territories not observing DST (AZ candidates only). We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $58,455.00 - $93,546.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $64,593.00 - $87,391.00. Exceptional Benefits (because You’re Exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: High-quality, low-deductible medical insuranceLow to no-cost dental and vision plans5 weeks of paid time off (plus almost a dozen paid holidays)Employer-funded retirementFree tuition programParental leaveMental health and wellbeing resources